Privacy Policy

The entity responsible for the processing of your data (The Data Controller) is:

Company Name: Drop Programming LLC
Registered Address: Al-Arqam Ibn Al-Arqam Street, Maadi, Cairo, Egypt
Email: privacy-concerns@drop-eg.com
Phone: +20 122 004 1318

We collect data to provide a seamless vehicle care experience. This includes:

• Information You Provide: Name, phone number, email address, vehicle information (make, model, plate number), and service preferences.
• Transactional Data: Order history, payment confirmation details, and billing addresses.
• Technical Data: IP address, device ID, operating system, browser type, and app crash reports.
• Communications: Records of your interactions with our support team via chat, email, or phone.

To utilize features such as WashDrop, nearby workshops, or EV charging stations, we require access to your location.

• Precise Location: Used to dispatch service providers to your exact location.
• Background Location: Only accessed if necessary for active order tracking and with your explicit permission.

You can manage or revoke these permissions at any time in your device settings. Note that revoking location access may limit service functionality.

We process your data based on the following legal grounds under Egyptian Law:

• Contractual Necessity: To fulfill your service requests (e.g., booking a car wash).
• Consent: For marketing communications and location tracking. You may withdraw consent at any time.
• Legal Obligation: To comply with tax laws, accounting regulations, and law enforcement requests.
• Legitimate Interest: To improve our app security, prevent fraud, and enhance user experience.

Your data is utilized for the following purposes:

• Processing orders, subscriptions, and payments.
• Communicating order status and updates.
• Providing customer support and resolving disputes.
• Detecting and preventing fraudulent activity.
• Sending promotional offers (only if you have opted in).
• Analyzing app performance to fix bugs and improve features.

We never sell your personal data. We may share data with third parties only when necessary for operations:

• Service Providers: Cloud hosting (e.g., AWS, Azure), payment processors (e.g., Paymob, Stripe), and map services (Google Maps).
• Operational Partners: Verified workshops or service providers fulfilling your order.
• Legal Authorities: If required by Egyptian law or a valid court order.

Drop does not store your full credit card information. All financial transactions are processed through PCI-DSS compliant third-party payment gateways. We only retain tokenized data necessary for transaction verification and refunds.

We retain your personal data only as long as your account is active or as needed to provide services.

Upon account deletion, we may retain specific data (such as transaction history) for up to 5 years solely to comply with Egyptian tax and legal retention requirements. All other data is permanently anonymized or deleted.

Under the Egyptian Personal Data Protection Law, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectify: Correct any inaccurate or incomplete data.
• Erasure: Request deletion of your account and data ("Right to be Forgotten"), subject to legal limitations.
• Restrict Processing: Request that we limit how we use your data.
• Withdraw Consent: Opt-out of marketing or location tracking at any time.

To exercise these rights, please contact us via the app or at privacy-concerns@drop-eg.com.

We implement robust technical and organizational measures (encryption, access controls, and secure servers) to protect your data. While we strive for maximum security, no method of electronic transmission is 100% secure. You are responsible for keeping your account password confidential.

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

We may update this policy to reflect changes in our services or legal requirements. Significant changes will be notified via an in-app alert or email. Continued use of the app implies acceptance of the updated policy.

If you have questions, concerns, or complaints regarding your privacy, please contact our Data Protection team:

Email: privacy-concerns@drop-eg.com
Address: Al-Arqam Ibn Al-Arqam Street, Maadi, Cairo, Egypt